We provide international free express shipping for all orders via FedEx.

Shipping times may vary based on your destination. Generally, the estimated shipping times are as follows:

Express Shipping – arrives between 2-5 business days, includes tracking number.
Overnight Shipping – arrives between 1-3 business days, includes tracking number.

Please note that state and city taxes will be calculated during checkout.

Once your order has been placed, you will receive an email confirmation with the tracking number.
Click here to view the status of your order.

Yes and yes! All Paloma shipments are fully insured and require a signature upon arrival.

We ship to all countries.

Once your order has been placed and you have received a tracking number, you can log into your
account here to check your order status.

The lead time required is 3-5 weeks. Please note that the shipping times are calculated from when the item has already been produced.

Yes. We have a 30-day return policy, starting from the day you receive your order. The customer is
responsible for all shipping & handling costs associated with the return/exchange. Please see our
Return Policy for more information.

Please visit the Returns Page to start the process.

Please see our Size Chart to find your ring size.

All our necklaces come in one length with 2 additional jump hoops to extend the length, resulting in 3
lengths total. For full details click here.

All our bracelets come in one size with two jump hoops to extend the length.

At Paloma, we provide you with 1 complementary ring resize - on us. If the ring needs to be resized
again, the resizing fee is $35 plus shipping costs.
For now we do resize only for orders made inside USA. Please refer to Return Policy page for more details.

At Paloma, we use only the highest, most refined materials to create our jewelry.

18K gold: crafted in 18K solid gold, the jewelry is crafted

Natural, untreated fancy-colored diamonds: the finest stones nature has to offer. Each of our
diamonds is hand selected to ensure the highest quality and perfection.

Fancy Colored diamonds are created in the same fashion as their white counterparts, with one unique
difference. When foreign particles are trapped during the crystallization process from which diamonds are formed, it affects and alters the chemical process and thus, changes the outcome. The result is a beautiful, rare, and exceptional diamond with unique colorings - called natural colored diamond.

Yes, we are committed to ethically sourcing all of our diamonds and comply with the Kimberley
process. For more information on the Kimberley process, please visit:
https://www.kimberleyprocess.com/

Like their white counterparts, colored diamonds go through a creation process of 1-3 billion years. The color component is brought to life when natural elements such as boron and nitrogen interfere in the
creation process, which results in a rainbow of natural colors that are unique and breathtaking.

No! All Paloma diamonds are untreated and 100% natural. The colors displayed are nature's gift to us, displaying natural, rare beauty.

All our diamonds are 100% natural. Each jewelry item comes with an in-house certificate of authenticity
for the diamonds, grading their color and carat weight.
For any jewelry pieces containing diamonds over 0.50 carats, we offer a complimentary technical
certificate issued by a third-party, the IGI laboratory.

Fine jewelry is delicate and deserves to be treated as such. In order to maximize the longevity and
appearance of your jewelry, be sure to remove it before engaging in acts that could damage it physically, such as: the gym, pool, washing dishes, and morning & nighttime rituals.

We take pride in our jewelry and stand behind its quality, which is why we provide a comprehensive
one-year warranty. This warranty covers any manufacturing issues or non-negligent damage, ensuring
that you can wear our jewelry with complete confidence and peace of mind. Please see our Warranty
Policy for more information.

The easiest at-home cleaning solution is a soft-bristled brush and gentle dish soap with warm water.
Scrub your jewelry piece lightly in circular motions for a minute or so and then rinse. Your piece will
sparkle as good as new! For specific cleaning instructions, please refer to our Jewelry Care Guide.

The Paloma Jewelry Box serves a dual purpose as both a storage and travel container. By flipping the
jewelry insert inside the box, you can create a mini jewelry box, making it ideal for on-the-go storage and travel.